The course introduces the fundamental principles of marketing and their role in business strategy and
customer relationship management. It emphasizes the creation of customer value, the analysis of the
marketing environment, and the understanding of consumer needs and behaviors. Students will explore the
development of customer-driven marketing strategies, focusing on segmentation, targeting, and positioning,
alongside the effective integration of the marketing mix. By combining theoretical perspectives with practical
applications, the course equips students with the knowledge and skills to analyze markets and apply marketing
concepts in dynamic and competitive contexts.
● The role of marketing in creating value and building relationships
● Understanding customer needs and marketplace dynamics
● Analyzing the marketing environment and its forces
● Developing customer-driven strategies (segmentation, targeting, positioning)
● Designing and integrating the marketing mix (product, price, place, promotion)
- Teacher: Jeni ZINNEHA




